Refund, Shipping, and Exchange Policy for e-books
Thank you for choosing e-books as your digital mailbox and document management service. We strive to provide you with the best user experience and satisfaction. In the event that you are not entirely satisfied with our service, we offer a refund policy outlined below.
Eligibility for Refund
1.1 You are eligible for a refund if you meet the following conditions:
- You are not able to download the book.
- Your amount has been deducted but downloading showed a technical error.
- You are not able to access it more times once downloaded.
Refund Request Procedure
2.1 To initiate a refund request, you must contact our customer support team within 3 days from the date of your purchase.
2.2 You can reach our customer support team through the following methods:
- Email: everpresentananda@gmail.com
- Phone: 8151982511
- Online chat: https://everpresentananda.com/contact/
2.3 When contacting our customer support team, please provide the following details: - Your name and contact information.
- Order or subscription details (order number, transaction ID, etc.).
- Reason for the refund request.
2.4 Our customer support team will review your request and guide you through the refund process.
Refund Period
3.1 The refund period may vary based on the e-book service or subscription you have purchased.
3.2 The specific refund period applicable to your purchase will be clearly mentioned during the subscription or checkout process.
3.3 Refund requests made after the specified refund period may not be accepted unless otherwise required by applicable consumer protection laws.
Refund Processing
4.1 Once your refund request is received and approved, we will initiate the refund process.
4.2 The refund will be processed using the same payment method for the original purchase unless otherwise agreed upon.
4.3 The processing time for refunds may vary depending on the payment method and financial institution involved.
4.4 If the refund cannot be processed to the original payment method, we may request alternative payment details from you.
Non-Refundable Items
5.1 The following items are generally non-refundable:
- Usage charges incurred during the subscription period.
- Charges for any additional features or services availed during the subscription period.
- Fees associated with optional add-ons or upgrades.
- The refund period has passed.
5.2 Any exceptions to the non-refundable items mentioned above will be clearly communicated during the purchase process.
Exchange and Shipping Policy:
We do not provide any exchange and shipping services for E-books.
Please note that this refund policy is subject to the applicable laws and regulations governing consumer rights in your jurisdiction.
If you have any further questions or require clarification regarding our refund and exchange policy, please do not hesitate to contact our customer support team.
Thank you for choosing e-books.
- Email: everpresentananda@gmail.com
- Phone: 8151982511
- Online chat: https://everpresentananda.com/contact/